FAQ's

General

What is Ping Pay?

Ping Pay is a complete payment solution offering card machines, POS systems, and an intuitive mobile app to help businesses take payments quickly and securely — in person or remotely.

Who can use Ping Pay?

Ping Pay is designed for businesses of all sizes — from sole traders to multi-site retailers — across various industries including retail, hospitality, and services.

How do I sign up for Ping Pay?

You can get started by filling out our contact form, and a member of our team will be in touch to recommend the best solution for your business.

What fees are involved in using Ping Pay?

We offer competitive pricing with no hidden fees. Costs may vary based on your transaction volume and selected hardware. Contact us for a tailored quote.

Is Ping Pay secure and PCI compliant?

Yes, all our systems are fully PCI compliant and equipped with the latest encryption technologies to protect your customers’ payment data.

Hardware

What types of card machines does Ping Pay offer?

The app allows you to take payments, issue refunds, track sales, view customer data, and manage your inventory from your mobile device.

Do I need a Wi-Fi connection to use the card machine?

Our devices work via Wi-Fi and/or 4G depending on the model you choose, ensuring flexibility wherever you operate.

What’s included in the EPOS system setup?

Our EPOS packages include a touchscreen terminal, receipt printer, cash drawer, and can be customized with barcode scanners or kitchen printers based on your needs.

How do I install the hardware?

Our devices are plug-and-play, but we also offer remote and on-site setup support to get you up and running quickly.

What happens if my card machine or POS system stops working?

We offer ongoing customer support and fast hardware replacements to minimize downtime for your business.

Software

What features are available in the Ping Pay app?

We offer a range of mobile, countertop, and portable card machines that suit different business needs — all capable of accepting contactless, chip & PIN, and digital wallet payments.

Can the software integrate with my existing systems?

Yes, Ping Pay’s software can integrate with popular accounting, inventory, and CRM systems. Our team can help with custom integrations too.

Is training provided for the software?

Yes, we provide onboarding support, training videos, and live assistance to ensure your team is confident using the system.

Can I manage multiple locations from one account?

Absolutely. Our software supports multi-location businesses, allowing you to monitor sales, staff, and stock across different branches from one dashboard.

Is there a web version of the Ping Pay software?

Yes, in addition to our mobile app, Ping Pay includes a web-based dashboard for advanced reporting, user management, and business insights.